Buying & Delivery Guide
Buying Guide
Follow these simple steps and your order will soon be on its way to your door.
Step 1: Adding items to the Shopping Cart
View the item’s details by clicking on the product. Add items to your Shopping Cart after you have decided on your purchase and select the available options like quantity and pack sizes (if available).
Step 2: Checkout Method
When checking out, login to your Registered Account or you can register for a new account. Note that by creating an account, you will be able to keep track of your product delivery status easily.
Step 3: Delivery Details
Enter your billing information as required.
- Name
- Country
- Address
- Email Address
- Contact Number
- Shipping Details (if you are shipping to a different address from your billing address)
Step 4: Delivery Method
Local Delivery
Delivery are available for orders with delivery addresses in Singapore. All orders will be processed and dispatched within 7-14 working days.
Local Shipping Options
| Service | Cost | Delivery Time |
| In-house delivery | Free for orders $800 and above $30 for orders below $800 |
Items will arrive within 7 – 14 working days when shipping confirmation is received via email from DreamWorks Media Pte Ltd (DMW) Does not come with tracking number. Delivery days: Monday to Friday Delivery times: 10 am to 5pm. If you got requests on your order, please add comments in the field provided. |
Incomplete / incorrect address: In the event that address provided is incomplete or incorrect and the parcel is returned, please note this process will take up to 5 working days or longer. DWM will contact you and a re-delivery fee which is the shipping cost will be chargeable before we send your items again.
Step 5: Payment method
Select your payment method:
- PayPal
All payments will be in Singapore Dollars, and credit or debit card payments can be made with or without a PayPal registered account.
Please review your order carefully before placing it, once orders are placed, we are not able to modify or cancel it.
Step 6: Confirm Order
Once you place your order, you will be given an order number and will receive a confirmation email with an order summary.
Step 7: Order Status
Login to your account to check the order status of your order. When payment is received, you should receive a shipping confirmation from DWM, your items will then be processed within one working day. In the rare event that you do not receive any shipping confirmation from DWM within 24 hours, please check your junk mail or drop us an email with your order number at ask@dwm.sg