Buying Guide & Delivery Guide

Follow these simple steps and your order will soon be on its way to your door.

Step 1: Adding items to the Shopping Cart

View the item’s details by clicking on the product. Add items to your Shopping Cart after you have decided on your purchase and select the available options like quantity and pack sizes (if available).

Step 2: Checkout Method

When checking out, login to your Registered Account or you can register for a new account. Note that by creating an account, you will be able to keep track of your product delivery status easily.

Step 3: Delivery Details

Enter your billing information as required.

• Name
• Address
• Email Address
• Contact Number
• Shipping Details (if you are shipping to a different address from your billing address)
• Select your desired shipping method

Step 4: Delivery Method

Select your preferred shipping method for this order:

Local Delivery

Local delivery options are available for orders with delivery addresses in Singapore. All orders will be processed and dispatched within 3-5 working days via carrier selected for your order.

Local Shipping Options

Service	Cost	Delivery Time
In-house delivery	$30.00 flat shipping fees	7 – 14 working days. Items will arrive within 7 – 14 working days when shipping confirmation is received via email from DreamWorks Media Pte. Ltd. (DWM). Does not come with tracking number. Delivery days: Monday to Friday Delivery times: 10 am to 5pm. If you got requests on your order, please add comments in the field provided.

• Incomplete / incorrect address: In the event that address provided is incomplete or incorrect and the parcel is returned, please note this process will take up to 5 working days or longer. DWM will contact you and a redelivery fee which is the shipping cost will be chargeable before we send your items again.

Step 5: Payment method

Select your payment method:

• PayPal
• PayNow
• Cheque
• Bank-in
  

For PayNow payment :

PayNow Account : 200700021Z168
Indicate the Order ID as the payment reference and email to us at order@dwm.sg

For Cheque payment :

Issue a cheque to DreamWorks Media Pte. Ltd., indicate the Order ID at the back and mail the cheque to

61 Kaki Bukit Avenue 1,
#02-36, Shun Li Industrial Park,
Singapore 417943

For Bank-in payment :

Please wire to DBS Current Account : 003 952081 6
Indicate the Order ID as the payment reference and email to us at order@dwm.sg

All payments will be in Singapore Dollars, and credit or debit card payments can be made with or without a PayPal registered account.

Please review your order carefully before placing it, once orders are placed, we are not able to modify or cancel it.

Step 6: Confirm Order

Once you place your order, you will be given an order number and will receive a confirmation email with an order summary.

Step 7: Order Status

Login to your account to check the order status of your order. When payment is received, you should receive a shipping confirmation from DWM, your items will then be processed within one working day. In the rare event that you do not receive any shipping confirmation from ALMH within 24 hours, please check your junk mail or drop us an email with your order number at order@dwm.sg